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\nStitchy Home respects copyright and expects the same from everyone who uses stitchyhome.com. This page explains how to tell us that something on our site infringes your copyright, what information we need, how we respond, and how a customer whose content was removed can respond in turn. It follows the notice-and-takedown process of the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). Trademark, design and publicity concerns are handled under our Intellectual Property Policy.
\nThis process applies to any material published on stitchyhome.com: product photographs and illustrations, design previews shown on product pages, product descriptions, page text, blog articles if we publish them, and content customers submit publicly, such as review text or review photos. Stitchy Home is a single store that designs and stitches its own products; there are no third-party sellers on the site, so every notice is handled directly by us.
\nMost of what we stitch is private: a name, a date or a portrait of someone’s own family or pet, made for one customer and never published. If you believe that a design we have stitched, or have been asked to stitch, copies your artwork, photograph or character, write to us using the same notice process. Even though a private order is not “published” on the site, we take these notices seriously and will not stitch a design that we have reason to believe infringes your work.
\nCopyright protects original creative works, such as drawings, photographs, illustrations, written text and fonts distributed as software. It does not protect short names, single words, common phrases, facts, ideas or generic styles such as “line-art pet portrait”. A family surname, a pet’s name or a wedding date is not a copyright work. If your concern is about a brand name, a logo or the look of a product, it is a trademark or design matter rather than copyright, and our Intellectual Property Policy explains how we handle it. If you are unsure whether something infringes your rights, consider asking a lawyer before sending a formal notice, because a notice is a legal statement.
\nUnder 17 U.S.C. § 512(c)(3), a valid notice must be in writing and include:
\nSend the notice to support@stitchyhome.com with the subject “Copyright notice”, or by post to Stitchy Home, 4810 W Gary Way, Laveen AZ 85339, United States. Email is faster. Notices missing any of the six elements may delay our response, and we will tell you what is missing. Screenshots are welcome as extra evidence, but please also give the page address in text, because pages and images can change after a screenshot is taken.
\n| Step | \nWhat happens | \nTiming | \n
|---|---|---|
| Acknowledgement | \nWe confirm receipt and tell you if anything is missing | \nWithin 1 business day | \n
| Review | \nWe locate the material and compare it with the work you identified | \nWithin 5 business days of a complete notice | \n
| Removal | \nValid notice: we remove or disable access to the material | \nAs soon as the review is complete | \n
| Confirmation to you | \nWe confirm in writing what was removed | \nSame day as removal | \n
| Notice to the uploader | \nIf a customer posted the material, we tell them and explain the counter-notice option | \nSame day as removal | \n
| Stopped orders | \nIf the notice concerns a design in an open order, we pause stitching and contact that customer | \nImmediately on review | \n
When we pass a notice to a customer, we share its substance so they understand what was removed. We withhold your personal contact details where the law allows, unless you ask us to share them.
\nIf you posted material that we removed because of a notice, and you believe it was removed by mistake or misidentification, you may send a counter-notification. Under 17 U.S.C. § 512(g)(3) it must include:
\nWe forward a valid counter-notification to the person who sent the original notice. If they do not tell us within 10 to 14 business days that they have filed a court action to restrain the activity, we may restore the material.
\nWhen customers upload photos for a portrait, we ask them to confirm that they have the right to use the photo. Most portrait photos are taken by the customer or a family member. If you are a photographer and believe a customer has sent us your professional photo, such as a wedding portrait, without permission, send a notice as described in section 3. We will pause any order that uses the photo while we review it, and we will not stitch it if the notice is valid. Customer photos are never published on the site, so in most cases the outcome concerns a private order rather than a public page.
\nThe fonts and decorative elements we use in embroidery designs and on the site are used under their licences. If you believe one of them is used in a way your licence does not permit, include the font or element name and its licence in your notice and we will review and, if necessary, replace it.
\nUnder 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys’ fees. Please make sure a notice or counter-notification is accurate before sending it. We may decline to act on notices that are clearly abusive, such as notices about a customer’s own family name.
\nWe remove content from, and may close the accounts of, customers who repeatedly submit material that infringes other people’s copyright, and we may decline future orders that rely on the same material.
\nAn illustrator writes that the line drawing of a dog on one of our product previews copies a drawing from their online shop. They include links to both images, their contact details, the good-faith statement and the accuracy statement under penalty of perjury. We take the preview down while we compare the two, confirm the removal in writing, and replace the preview with an original drawing if the notice is valid. Any customer order using that drawing is paused until the review is complete.
\nA photographer recognises their wedding photograph in a portrait order. Because the portrait is private and unpublished, the notice concerns an open order. We pause the order, ask the customer whether they have the photographer’s permission, and do not stitch the portrait unless permission is shown. The customer receives a full refund for that piece if it cannot go ahead.
\nSomeone reports that a photo posted with a customer review is theirs. We remove the photo, keep the text of the review if it is not affected, and tell the reviewer what was removed and how to send a counter-notification if they took the photo themselves.
\nWe keep a record of each notice, counter-notification and the action we took for as long as it may be needed to deal with repeat infringement or legal claims. The record contains the notice itself and our correspondence; it is handled under our Privacy Policy and shared only as described on this page or where the law requires it.
\nIf you are outside the United States, you may still use this process. We respond to notices that provide equivalent information under the copyright law of your country, and we apply the same timings described above.
\nFor trademarks, logos, characters and the right of publicity, see our Intellectual Property Policy. For the rules on what customers may ask us to stitch, see section 6 of our Terms of Service. For anything else, visit Contact Us.
\nCopyright notices and counter-notifications: support@stitchyhome.com, subject “Copyright notice” or “Counter-notification”. Postal address: Stitchy Home, 4810 W Gary Way, Laveen AZ 85339, United States. We acknowledge every message within 1 business day.
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